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Common queries answered

Frequently asked Questions

No, you can also place an order as a guest. But, there are some perks if you have an account with us

Shipping times vary by country, but it normally takes about 10 to 20 business days for your item to arrive.

A shipping confirmation is emailed to you as soon as your order has been shipped, which will allow you to track the status of your shipment.

Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information.

Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution center. 
Please use the appropriate carrier tracking features to determine when your package has been picked up and is in transit. 
Please allow 24-72 hours from the time you place your order for its status to update.
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